Machine back with me – many thanks for your excellent service
Mark Groves Gidney ( Ascaso Dream )
Sent from my iPad
Thanks very much
It’s working better than it ever did and no holes pushed into my puck of grounds! Yay!
James /Ascaso Dream +2013
Good Morning Frank,
Just received my Zamak spout. Delighted with it, not only does it improve the dispensing of the grind it looks really good too. I would recommend this to anyone with an i1 or i2 grinder. Many thanks for your help and I look forward to purchasing from you again.
Jeff Smith /UK
Received with thanks this morning Ferrari Espresso –an impressively smooth and efficient service all round.
Looking forward to testing it out (never tried a bottomless portafilter before so anticipating some trial and error experimentation!)
Isomac E61 bottomless portafilter purchase
Ronald Smith /UK
I completed all the steps as discussed (with the exception of flushing the Brew Head with a concentrated solution of descaler) as the machine appeared to have been successfully unblocked as a result of the dismantling and reassembly process having made encouraging unblocking noises as if it had been constipated.
All appears well and I will just flush it a few times more before use tomorrow morning. Many thanks once again for all your help.
Rancilio Silvia V3
James Girdler /UK
Just a thanks again for the work done on the La Pavoni. It’s good to have her back!
Seems to be much better than before, still getting the knack of pulling the right coffee, I think a lot of it is in the amount of coffee and the grind consistency.
1970`s La Pavoni Europiccola
Reg Bennett /UK
Thank very much. I can now program the buttons I am very pleased with this.
Regards and best wishes of the season.
Isomac Tea Electronic programming assistance
Jo Kendal / UK
Just wanted to say thanks for the service. Put the m/c back together again and all is well!
Overhaul on a Elektra Miniverticale A1C
Pete Fullard / UK
First of all just a note to thank you for the excellent repair on the Pavoni machine and the grinder, I’ve not yet replaced the grinder wheels yet but I’m getting better coffee and frothed milk than I had when it was new for certain.
Overhaul on a La Pavoni PCL and Jolly Grinder
Jeromy Bosch / UK
Thank you for the excellent service, my machine is working perfectly and once again takes pride and place in my kitchen.
Overhaul on pre 2000 La Pavoni Europiccola
Dmitry Burstein/ Tel Aviv
New element for Quickmill Vetrano
The new element has been delivered just now, and this time it was a perfect match.
Thank you for taking care of the exchange.
Steve Dallas/ lancashire
Rancilio Silvia Warranty repair via our partner Coffee Italia
Thank you for your efficient service and fast turnaround on the repair of my Silvia. Excellent professional company who I would use again and also recommend.
Machine , back , and back in daily operation. Its great to have decent coffee again ! Thanks for your work , and I will be back in touch when consumables like de scaler are required.
Sandy & Claire/ Gwent
Very fast delivery, goods were received the next day! Very happy with our purchases, quality items and good prices.
Mrs Ann. Scott/Telford
Very pleasant company, very professional and trust worthy. Quick turn around on machine repair, machine has never been so good! Mokarabia coffee very smooth, which I received as a welcomed free gift 🙂 Thank you, I will be back!
Mr.B Thomas / Kent
Excellent knowledge and advice given by Frank regarding fault finding, I purchased spare parts as requested and managed to fix my machine at home, money well saved. This company is trust worthy and honest.. Not many of those left around. I wish Frashell all the best and much success for the future!
Mr.Griffiths / Warranty Job Caffe Italia
Thanks so much for your speedy and professional service, glad to have my Silvia back so quick, no hassle and stress free!
Ms Sarah Grace / Loughborough
Just wanted to let you know that we received our Elektra this morning, I’ve fired it up and had a wonderful coffee!! Thanks so much for your efficient and reliable service, will definitely use you again (hopefully I won’t boil it dry again through!)
Mr WA Gray / Aberdeen
Thank you for the excellent service, the spare parts for my Isomac was next day delivery. I can’t praise the service I received enough, and I would recommend Frashell for friendliness help and quick delivery.
Mr.Lee Gates/ Denmark
I was recommended to Frashell through a forum, I must say, it was a long journey for my machine but so worth it. My Isomac is now producing the best coffee since new! Thanks to everyone at Frashell, very nice people to deal with.
Thank you for my wonderful Quickmill machine, it is perfect, more than I could have hoped for.. Thank you for my extra gift too, Extrabar beans were delicious!
Mr.Brett Robinson / Durham
Many thanks for my recent service to my Isomac, fast turnaround and reasonably priced too.
Mr Alan Evans / Liverpool
This company bent over backwards to help me solve and rectify issues on a poor service received by another company, many thanks to Frank and Michelle!
Mrs Dean / Tenby
User friendly website, fast delivery, very good service.
Philip Michi/ Surrey
Thank you so much Frashell, for a speedy and efficient repair. The coffee machine now works perfectly! I will and have already given Frashell the highest possible recommendation. Great to talk to, helpful and most informative. A pleasure doing business with you, very best wishes!
John Thomas / Glasgow
Blessed to find Frashell. Frank knows his onions!! Fire any question about any machine, make or model, he is the man!
Mr.Owen / Cardiff
Many thanks for my Elektra, prompt delivery, sound advice and good friendly attitude.
Miss K. Bevan / Manchester
I would like to wish you all the success in the future, much deserved!
Mr Ian Gibson / Glasgow
Thanks Frank and Michelle for supplying me the Elektra. Thanks also for the coffee and the cups. It feels good to know you put so much thought and effort into exceeding my expectations.
Mr.Sanderson / Bristol
Wonderful Coffee, great taste and good price!
Mrs Oliver / London
Many thanks to Frank for a great service on my prized Elektra, it is now working perfectly again! Excellent customer service & correspondence from Michelle. Great little company!
Dr. Davies / Llandeilo
My seven year old Isomac machine was a little worse for wear – not ever having had a service. Frank at Frashell restored it to full health with an efficient and quick service. An initial quote was provided over the phone and an update was provided after the machine was inspected. I was all set to invest in a new machine, but the service worked and has saved a lot of money
Celia / Ammanford
Very happy with the service and products!
Andrew & Bruno Carpanini / Mountain Ash
I would like to take this opportunity to thank you personally for the new coffee machine and coffee beans and all the other products I have purchased off you. The response from my customers has been fantastic! Many Thanks.
M.Evans / Bridgend
Happy to support a great local business, Michelle & Frank are extremely friendly and helpful. Great service and products.. I will be a regular!!
Mr. P Mathie / Surrey
The service and communication from Frashell has been exceptional. I have no hesitation in recommending them and using them again.
James / London
“Many Thanks – Brilliant Service!
Frank Ferrari of Frashell is doing for serious coffee drinkers what Enzo Ferrari did for serious car lovers”
Mr. C Potter / Hexham
Frashell is a lifesaver! When the element on my prized Elektra blew, I was desperate to get it repaired asap – and thank goodness I found Frashell. Great service, good advice and a swift turnaround meant I was back to my daily latte sooner than expected!
Mr.Williams / Bridgend
Thanks so much for my recent order. Excellent service and great coffee. The first of many orders from me. I will be sure to spread the word as wide as I can.
Mrs.Thomas / St.Davids
My dealings with you as a company has been a very pleasant experience. I am so grateful for all your advice and support. Finally, a company I feel I can trust for honesty and value. I am more than confident to recommend your services to my friends and family.
I recently had a problem with my Micro Casa Semi Automatica SXCD. I live in the UK and I found it almost impossible to identify an experienced engineer who could repair my machine despite searching the net for hours. I eventually emailed Elektra for a recommendation. Within two or three days I received an email from Frashell as Elektra had advised Frashell Ltd of my problem. I phoned Frank at Frashell and asked a number of technical questions to ensure that he was familar with these machines. All my questions were answered in full. I duly sent my machine via courier for repair. The service Frashell Ltd has provided has been superb and I would highly recommend them.
One important note- Do keep your original packing. Unfortunately I had thrown mine away just two weeks beforehand. I have owned the machine for 5 years. Although I made a pretty good job of packing the machine up, the couriers still managed to damage the machine. The decorative tank is made of brass coated in chrome and it was compressed during transport. Frank took it to a panel beater who repaired it at no cost to myself. The machine was repaired at a very reasonable cost and the pressure and temperature was fully bench tested before being returned to me within a week. Fantastic service and highly recommended.