Hi Frank

Many thanks for the new Steel I-1  grinder. Works amazing and such a joy making the coffee!






Had my  isomac zaffiro machine delivered about an hour ago. Had a great espresso, so much better than the cafetiere. Looking forward to many days of coffee drinking.
Thanks for everything, all the best




Dear Ferrari Espresso

I have received and set up my new Coffee Grinder, it works beautifully!
Ascaso i1 mini in red 240v UK wiring



Hi Frank

Just a quick note to say that the qm67  arrived yesterday, appears to be behaving itself very well, and now making excellent coffee.
So many thanks for your help on this.

Best regards





Hi Frank,

The La Pavoni arrived earlier today. All is great thanks!
A pleasure doing business with you.
Best regards,





Just wanted to let you know that my Millennium arrived back safely yesterday.  Looking and working great, so thanks once again for your excellent work – great to have it working again, but also satisfying little things like the porta-filters now pointing out at a nice 90 degrees(!), and likewise that (for some reason) the main lever works a lot more smoothly than it did! And wow that green light is bright!!
So in great condition, and now my job to keep it that way





Just to informed you that I have well received the parcel. Everything is working fine, thank you so much. I will have coffee while I stay confined.
I hope you are fine.
Take care and thank you
Yoan  ( PARIS )








the machine made it yesterday afternoon. Just unboxed it, and it looks magnificent. Literally better than new. Many thanks – it’s been a pleasure dealing with you.

Best regards and gow kiarail – take care, in Manx.

( La Pavoni -re millennium leva refurb )
 Hi Frank,
Just wanted to say thank you for servicing my Zaffiro.  It has arrived home safe and sound and, on first use, is working really well.  It has been good to chat with you and to benefit from all your knowledge and experience.
Best regards,





Hi Frank
Thanks so much for your work on my Pavoni. It’s an absolute pleasure to use now and looks and feels brand new.







Hi Frank,

The machine arrived on Friday so I’ve been drinking way too much coffee since then, making sure it’s all working good, which it is!
Many thanks for your help and advice – I will do my best not to have to send it back to you for several years!
James ( Quickmill Anita )







Took my SIlvia and Rocky in as i live locally. Frank was really helpful and

happy to share his knowledge.

Silvia & Rocky came back clean and fixed… Working like new.

Definitely recommend .





 Just to let you know that the Isomac Zaffiro  works perfectly.

Thank you very much Frank





Gauge arrived as you promised. VERY happy with it!
Thanks for your excellent service, will definitely use you again.




Hello Frank

We have safe delivery and thanks for a super job
(Bezzera E61 )





Hi Frank
Isomac arrived OK first thing Monday
Works perfect
Thank you so much

( Isomac Tea` Cool Touch )





Hi Frank

Yes, the LP is working perfectly now thanks. Thanks for the care and attention you have provided – I’ll be back for the machine’s next service in due course!


( la Pavoni PL Professional )





Hi frank,

Just letting you know I got back with the machine and it’s been working faultlessly since 3:30 this afternoon, it feels 10 times better than when I had it working before. You’ve done wonders to it and I can’t thank you enough.
I’ll be back in touch as soon as I need any spares or servicing.
Thanks again
Ady ( Grimac Mia overhaul and modification )



Hi Frank,

The Expobar was dropped off at lunchtime today and I’m delighted to say it is like having an old friend back – it is running really well and the coffee is fantastic. Thanks for getting it back into good shape.
All the best
Regards Tracey (Expobar brewtus reparation)



Good morning Frank!

Machine arrived safely today, just in time for the morning coffee,
All works great, thank you very much for your help!
Sergey ( Ascaso Steel UNO Prof ) service and calibration




Hi Frank
Just a quick note to say how much I am enjoying having decent coffee at home again.
Merry Christmas
Simon ( ISOMAC MILLENNIUM V1 ) service and welding repair




Hi Frank, got the delivery yesterday. The machine is great, I am really happy with it based on a few coffees I’ve made since.

Thanks, Juha

Quickmill SILVANO MODEL.04005 PID








Hi Frank,

Sorry for not writing before but I wanted to say that I am very pleased with the machine – it works beautifully.
Please pass on my thanks to your team.
All the best
Peter / Elektra S1C full service















Hi Frank

Just pulled our first shot. Meraviglioso!
John  / GAGGIA CLASSIC PRE 2015 Service and tune up
My package arrived today and I am very pleased!!
Fast delivery and great parts. Now my Nivola will begin it’s new life.
You guys are great. We’ll be in touch when next part arrives!

Best regards ……..Ivan









Hi Frank,Thanks for sorting my Ascaso Dream . my coffee machine is purring like new.

Thanks again,


Hi Frank,

Just to say the Pavoni 2014 16 cup lever  arrived safely & we had a lovely cup of coffee this morning.

Many thanks for a good job done,


Hello, many thanks to Frank for the excellent repair to my Savinelli –
it is as new now.
Thank you………………..Don


Hi Frank

Machine back with me – many thanks for your excellent service

Best rgds


Mark Groves Gidney ( Ascaso Dream )


Hi Frank
I have received my coffee machine back safely today.
I did not get a chance to take it home today but will do tomorrow.
Thank you again for repairing it. I love my quickmill can’t wait to have proper coffee home again.
Best wishes
Sent from my iPad






This coffee machine is working wonders. I can’t thank you enough for your help and I hope I get many years pleasure out of this awesome bit of kit.

Thanks again

Adrian  ( Grimac Mia )

Thanks very much

It’s working better than it ever did and no holes pushed into my puck of grounds! Yay!


James /Ascaso Dream +2013






Hi Frank,

Works like a charm. many thanks form your persistence!
Charles / Ascaso Duo Steel Prof overhaul
Dear Frank,
The thermostat arrived the very next day, Saturday, I believe.
After changing it for the old one, my Silvia now works perfectly, once again.
Thank you so much for offering this simple solution.
Kindest regards,
Andrew / Rancilio Silvia V3

Good Morning Frank,

Just received my Zamak spout.  Delighted with it, not only does it improve the dispensing of the grind it looks really good too.  I would recommend this to anyone with an i1 or i2 grinder. Many thanks for your help and I look forward to purchasing from you again.

Kind Regards,


 Frank thank you for the screen and gasket for my grimac. It works first class.thank you for first class service
 Just wanted to say that the machine arrived safe and sound.
I know purchasing a machine should be simple but I had hassle with a number of other suppliers with cancelled orders etc.  It was a simple pleasure doing business with you guys.
New machine order “Quickmill PIPPA “
Hi Frank Just a quick email to let you know my machine is back up and running and the pump is working perfectly. Thank you for all your help it’s very much appreciated.
 Best Regards
ISOMAC Milennium
 Hello Frank,thank you for mending my coffee machine, now it is making much better coffee!
 Nuova Simonelli Musica Lux . service and calibration of hydraulics.
Henry Swanzy/UK
 Hi Frank Not sure what you have done, but everything about the machine is better now! Quieter, smoother, no tripping. Coffee even tastes better!Thanks
Full service of Isomac Venus
Jeremy Gugenheim/UK

Hi Frank

I’ve now had my Isomac back for a bit more than a month, during which time it has seen it’s normal use and its first monthly descale and clean. As you suggested I am using your recommended choice of water rather than Britta filtered water.
The transformation is astonishing. It is like a completely different machine and, to be honest, I had to completely relearn how to use it. The steaming is vastly improved, and I can get more than one cup of milk in a row now – something I have not been able to manage with any real success for many many months. The crema is also really good – and again repeats over as many cups as I have pulled in a row at one time so far, maybe three or four. Previously by three the coffee was looking a bit scummy and tasting quite bitter.
I am very grateful for the attention you put into servicing and repairing my machine. Although it was quite a lot of money, I feel like I have a new machine again (for a fraction of what THAT would have cost) – and I think the money very well spent. I am very happy.
Thank you and best regards
Overhaul and calibration on  Isomac Zaffiro












Jeff Smith /UK

Received with thanks this morning Ferrari Espresso –an impressively smooth and efficient service all round.

Looking forward to testing it out (never tried a bottomless portafilter before so anticipating some trial and error experimentation!)

Best wishes

Isomac E61 bottomless portafilter purchase










Ronald Smith /UK

Hi Frank

I completed all the steps as discussed (with the exception of flushing the Brew Head with a concentrated solution of descaler) as the machine appeared to have been successfully unblocked as a result of the dismantling and reassembly process having made encouraging unblocking noises as if it had been constipated.

All appears well and I will just flush it a few times more before use tomorrow morning. Many thanks once again for all your help.

Best Regards


Rancilio Silvia V3











James Girdler /UK

Morning Frank,
Just a thanks again for the work done on the La Pavoni. It’s good to have her back!

Seems to be much better than before, still getting the knack of pulling the right coffee, I think a lot of it is in the amount of coffee and the grind consistency.

1970`s La Pavoni Europiccola












Reg Bennett /UK

Hi Frank.

Thank very much. I can now program the buttons I am very pleased with this.
Regards and best wishes of the season.

Isomac Tea Electronic  programming assistance











Jo Kendal  / UK

Hi Frank

Just wanted to say thanks for the service. Put the m/c back together again and all is well!

Overhaul on a Elektra Miniverticale A1C











Pete Fullard / UK

Hi Frank

First of all just a note to thank you for the excellent repair on the Pavoni machine and the grinder, I’ve not yet replaced the grinder wheels yet but I’m getting better coffee and frothed milk than I had when it was new for certain.

Overhaul on a La Pavoni PCL and Jolly Grinder











Jeromy Bosch / UK

Dear Frank,

Thank you for the excellent service, my machine is working perfectly and once again takes pride and place in my kitchen.

Kind regards

Overhaul on pre 2000 La Pavoni Europiccola











Dmitry Burstein/ Tel Aviv
New element for Quickmill Vetrano

Dear Frank.
The new element has been delivered just now, and this time it was a perfect match.
Thank you for taking care of the exchange.










Steve Dallas/ lancashire
Rancilio Silvia Warranty repair via our partner Coffee Italia

Thank you for your efficient service and fast turnaround on the repair of my Silvia. Excellent professional company who I would use again and also recommend.










Lindsey Ruocco/Surrey

Isomac Zaffiro

Machine , back , and back in daily operation. Its great to have decent coffee again ! Thanks for your work , and I will be back in touch when consumables like de scaler are required.











Sandy & Claire/ Gwent
Very fast delivery, goods were received the next day! Very happy with our purchases, quality items and good prices.











Mrs Ann. Scott/Telford
Very pleasant company, very professional and trust worthy. Quick turn around on machine repair, machine has never been so good! Mokarabia coffee very smooth, which I received as a welcomed free gift 🙂 Thank you, I will be back!










Mr.B Thomas / Kent
Excellent knowledge and advice given by Frank regarding fault finding, I purchased spare parts as requested and managed to fix my machine at home, money well saved. This company is trust worthy and honest.. Not many of those left around. I wish Frashell all the best and much success for the future!








Mr.Griffiths / Warranty Job Caffe Italia
Thanks so much for your speedy and professional service, glad to have my Silvia back so quick, no hassle and stress free!









Ms Sarah Grace / Loughborough
Just wanted to let you know that we received our Elektra this morning, I’ve fired it up and had a wonderful coffee!! Thanks so much for your efficient and reliable service, will definitely use you again (hopefully I won’t boil it dry again through!)










Mr WA Gray / Aberdeen
Thank you for the excellent service, the spare parts for my Isomac was next day delivery. I can’t praise the service I received enough, and I would recommend Frashell for friendliness help and quick delivery.










Mr.Lee Gates/ Denmark
I was recommended to Frashell through a forum, I must say, it was a long journey for my machine but so worth it. My Isomac is now producing the best coffee since new! Thanks to everyone at Frashell, very nice people to deal with.







Davies /Leeds

Thank you for my wonderful Quickmill machine, it is perfect, more than I could have hoped for.. Thank you for my extra gift too, Extrabar beans were delicious!









Mr.Brett Robinson / Durham
Many thanks for my recent service to my Isomac, fast turnaround and reasonably priced too.










Mr Alan Evans / Liverpool
This company bent over backwards to help me solve and rectify issues on a poor service received by another company, many thanks to Frank and Michelle!










Mrs Dean / Tenby
User friendly website, fast delivery, very good service.










Philip Michi/ Surrey
Thank you so much Frashell, for a speedy and efficient repair. The coffee machine now works perfectly! I will and have already given Frashell the highest possible recommendation. Great to talk to, helpful and most informative. A pleasure doing business with you, very best wishes!










John Thomas / Glasgow
Blessed to find Frashell. Frank knows his onions!! Fire any question about any machine, make or model, he is the man!










Mr.Owen / Cardiff
Many thanks for my Elektra, prompt delivery, sound advice and good friendly attitude.











Miss K. Bevan / Manchester
I would like to wish you all the success in the future, much deserved!










Mr Ian Gibson / Glasgow
Thanks Frank and Michelle for supplying me the Elektra. Thanks also for the coffee and the cups. It feels good to know you put so much thought and effort into exceeding my expectations.










Mr.Sanderson / Bristol
Wonderful Coffee, great taste and good price!










Mrs Oliver / London
Many thanks to Frank for a great service on my prized Elektra, it is now working perfectly again! Excellent customer service & correspondence from Michelle. Great little company!










Dr. Davies / Llandeilo

My seven year old Isomac machine was a little worse for wear – not ever having had a service. Frank at Frashell restored it to full health with an efficient and quick service. An initial quote was provided over the phone and an update was provided after the machine was inspected. I was all set to invest in a new machine, but the service worked and has saved a lot of money











Celia / Ammanford
Very happy with the service and products!











Andrew & Bruno Carpanini / Mountain Ash
I would like to take this opportunity to thank you personally for the new coffee machine and coffee beans and all the other products I have purchased off you. The response from my customers has been fantastic! Many Thanks.










M.Evans / Bridgend
Happy to support a great local business, Michelle & Frank are extremely friendly and helpful. Great service and products.. I will be a regular!!











Mr. P Mathie / Surrey
The service and communication from Frashell has been exceptional. I have no hesitation in recommending them and using them again.












James / London

“Many Thanks – Brilliant Service!
Frank Ferrari of Frashell is doing for serious coffee drinkers what Enzo Ferrari did for serious car lovers”










Mr. C Potter / Hexham
Frashell is a lifesaver! When the element on my prized Elektra blew, I was desperate to get it repaired asap – and thank goodness I found Frashell. Great service, good advice and a swift turnaround meant I was back to my daily latte sooner than expected!










Mr.Williams / Bridgend
Thanks so much for my recent order. Excellent service and great coffee. The first of many orders from me. I will be sure to spread the word as wide as I can.










Mrs.Thomas / St.Davids
My dealings with you as a company has been a very pleasant experience. I am so grateful for all your advice and support. Finally, a company I feel I can trust for honesty and value. I am more than confident to recommend your services to my friends and family.











I recently had a problem with my Micro Casa Semi Automatica SXCD. I live in the UK and I found it almost impossible to identify an experienced engineer who could repair my machine despite searching the net for hours. I eventually emailed Elektra for a recommendation. Within two or three days I received an email from Frashell as Elektra had advised Frashell Ltd of my problem. I phoned Frank at Frashell and asked a number of technical questions to ensure that he was familar with these machines. All my questions were answered in full. I duly sent my machine via courier for repair. The service Frashell Ltd has provided has been superb and I would highly recommend them.

One important note- Do keep your original packing. Unfortunately I had thrown mine away just two weeks beforehand. I have owned the machine for 5 years. Although I made a pretty good job of packing the machine up, the couriers still managed to damage the machine. The decorative tank is made of brass coated in chrome and it was compressed during transport. Frank took it to a panel beater who repaired it at no cost to myself. The machine was repaired at a very reasonable cost and the pressure and temperature was fully bench tested before being returned to me within a week. Fantastic service and highly recommended.

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