*The following items may not be returned for credit under any circumstances:
Items damaged by water or scale, e.g. solenoids & wearable parts such as group seals & pad seals.
Steam and water valves & other assemblies – components for repair will be supplied. Replacement valves will not be issued.
Damage caused by misuse/abuse, scale or lack of cleaning or products used for an incorrect purpose.
Electronics such as PCBs & touch panels are supplied without 6 months warranty. PCBs are non returnable.
You the consumer are given the right to cancel as required by the Distance Selling Regulations ( to not include goods that are to your personal specification or ordered specially for you ) You the consumer have the right to cancel your order without giving a reason The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry website at http://www.dti.gov.uk/CACP/ca/policy/distanceselling/newregs.htm . Items must be returned in the condition they were sent and be unopened.
Commercial Sales are subject to a return to base warranty only unless you purchase a service contract at the time.